Patient’s Right & Responsibilities

As a patient, you have the right to:

• Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.
• Personal and informational privacy, within the law.
• Information concerning your diagnosis, treatment and prognosis, to the degree known.
• Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.
• The opportunity to participate in decisions involving your health care, unless contraindicated by concerns about your health.
• Make decisions about medical care, including the right to accept or refuse medical or surgical treatment and the right to initiate advance directives such as a living will or a durable power of attorney. If you already have a living will or advance directive, please speak to a nurse.
• Information concerning the implementation of any advance care directive.
• Impartial access to treatment regardless of race, color, sex, national origin, religion, handicap or disability.
• Receive an itemized bill for all services.
• Know the identity and professional status of individuals providing service to you.
• Report any comments concerning the quality of services provided to you at the center and receive fair follow-up on your comments.
• Information about pain and pain relief measures provided by staff committed to pain prevention and management.
• Health professionals who believe your reports of pain and respond quickly to those reports.

Our mission is to always provide seamless care to you and your family. If we do not meet your needs, please let us know immediately so we can address your issues. We want to be able to address your concerns at the time they are occurring. Our commitment is to patient and family satisfaction.

If you have a concern or grievance about your patient rights or quality of care you are receiving, please contact the following:

Nurse in Charge: Ask for the nurse in charge to discuss your concern immediately and to obtain immediate resolution.

If the Nurse in Charge cannot satisfactorily resolve your concern, request to speak to the manager or ask the staff to contact the manager. If our Unit Manager has been unable to resolve your concern, please contact the Administrative Director.

Administrative Director, INSTITUTE FOR ORTHOPAEDIC SURGERY: 419-224-7586, ext. 3339

If you have unresolved serious concerns the Ohio Department of Health and the Joint Commission on Accreditation have available complaint units at:

Ohio Department of Health c/o Complaint Unit: 800-342-0553

Joint Commission on Accreditation of Healthcare Organizations: Complaint Hotline: 800-994-6610 As a patient, you are responsible for:

• Providing, to the best of your knowledge, accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner.
• Following the treatment plan recommended by the primary practitioner involved in your case.
• Providing an adult to transport you home after surgery and an adult to be responsible for you at home for the first 24 hours after your procedure.
• Indicating whether you clearly understand a contemplated course of action and what is expected of you.
• Your actions if you refuse treatment, leave the facility against the advice of the practitioner, and/or do not follow the practitioner's instructions relating to your case.
• Assuring that the financial obligations of your health care are fulfilled as expediently as possible.
• Providing information about and/or copies of any living will, power of attorney and other directives that you desire us to know about.
• Asking your health professional what to expect regarding pain management and discuss pain relief options.
• Helping assess your pain asking for pain relief when it first begins and telling the health professional if pain is not relieved.
• Telling your health professional about concerns of taking pain medication.

If you have any questions regarding your rights or responsibilities, please discuss your concerns with us.

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